Organizational change doesn't have to be a disaster.
Break through resistance and earn the team's trust.
Here's how 👇
Clear, consistent communication during change?
It's a superpower I'm still learning to master.
I witnessed major projects crash and burn.
And I have made my own mistakes. 💣
The truth is, finding the right tone and reaching everyone isn't easy. What's easy is falling in these pitfalls:
❌ 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗕𝗹𝗮𝗰𝗸𝗼𝘂𝘁𝘀: Confusion and resistance are built when information is not shared. Early updates may not be perfect but bring more trust than silence.
❌ 𝗢𝗻𝗲-𝗦𝗶𝘇𝗲-𝗙𝗶𝘁𝘀-𝗔𝗹𝗹: Town halls and mass emails are a start. But never leave it there - how do you know if people get the point?
❌ 𝗧𝗮𝗹𝗸𝗶𝗻𝗴 𝗮𝗯𝗼𝘂𝘁, 𝗻𝗼𝘁 𝘄𝗶𝘁𝗵: Being closed in an ivory tower and not talking to the people impacted --> steering into an iceberg.
So, how can you we do better during change?
✨ 𝗧𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝗰𝘆 & 𝗧𝗶𝗺𝗲𝗹𝗶𝗻𝗲𝘀𝘀: Be honest, be prompt, and explain the "why" and "when". Trust starts with genuine transparency.
✨ 𝗧𝗮𝗶𝗹𝗼𝗿𝗲𝗱 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵: Meet the people where they are - mix things up with walk-in calls, coffee chats, and individual discussions.
✨ 𝗔𝗰𝘁𝗶𝘃𝗲 𝗟𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴: Don't just talk, listen! Encourage feedback, create safe spaces, and truly engage in dialogue. It's a two-way street!
Leading through change needs constant information.
Not a one-time announcement. Not closed doors.
Build trust with transparency, and actively listen.
Build actions based on feedback.
Repeat.
Change is an opportunity for growth for everyone.
What is your hack to succeed with change?
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